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[DefconGaming] Staff Superthread

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Staff Superthread

Last Updated on 11/5/2018

 

This post will contain important information for any staff members or people who are interested in the staff team. This document explains all guidelines, requirements, commands, and anything else you need to know to be a confident staff member.

Be sure to check this post frequently, as it may be updated with new information at any time.

Any new information will be highlighted in green for 1 week before being returned to normal text.

 

If you have any questions, concerns, or suggestions speak to @Sour

1. Ranks and Roles

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Sgt.Val - Founder & Owner of Defcon

  • This is the server owner & lead developers

  • This rank should not be directly contacted unless with Serious Server/Donation Issue.

  • Full server permissions

  • Deals with daily operations of community and servers

  • Do not message him unless it is a very serious issue

  • All donations to the servers go through and to him

 

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  • Deals with issues before they go up to Sgt. Val

  • Manages most issues

  • Deals with daily operation of servers

  • Do not message Directors unless you have stressed every other option

 

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  • Deals with issues before they reach the Directors

  • Manages most issues

  • Manages promotions up to Senior Administrator [Need permission from a Director]

  • Deals with daily operation of servers

  • Do not message Assistant Directors unless you have stressed every other option

 

 

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Community Manager

  • Max ban: Permanent

  • Can suspend: Yes

  • Can demote: Yes

  • Can unban: Yes

  • Can Train: Yes

  • Manages missing ranks in-game, on TeamSpeak, or the Forums

  • Handles general function of community

  • Manages promotions up to Administrator

  • Assists Server Managers with operation such as updating rules or ways to improve the servers

  • Deals with TeamSpeak and forums

  • Improves community functionality

Community Managers are staff members that have been around the community for a highly respectable amount of time, and have shown constant effort into pushing the community towards a greater goal.

 

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Staff Supervisor

  • Max ban:

    • PoliceRP: 4 weeks 

    • SantosRP: 4 weeks

    • PurgeRP: 4 weeks

    • SlaveRP: 4 weeks 

  • Can suspend: Yes

  • Can demote: Yes (with SAI perms)

  • Can unban: Yes

  • Can Train: Yes

  • Manages staff applications

  • Manages staff interviews and training

  • Manages staff on staff issues that are easily resolved

  • Manages missing ranks in-game, on TeamSpeak, or the Forums

  • Supervises Super Admins and ensure they are doing their job

  • Makes recommendations changes to staff training to Assistant Directors

Staff Supervisors are fully dedicated & loyal staff members who have been apart of the community for a long amount of time. They are in charge of overseeing all server’s staff teams and making sure everyone is following their procedures and that there are no complaints on staff.

 

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Server Manager

  • Max ban:

    • PoliceRP: Permanent

    • SantosRP: Permanent

    • PurgeRP: 4 weeks

    • SalveRP: Permanent 

  • Can suspend: Yes

  • Can demote: Yes 

  • Can unban: Yes

  • Can Train: Yes

  • Manages staff applications for their assigned server

  • Manages ban appeals and requests for their assigned server

  • Deals with problems and brings them to community managers or above

  • Manages staff interviews

  • Finds bugs or exploits and creates ways to patch them

  • Manages staff on their assigned server and ensures functionality

  • Manages tutorials for our users on complicated subjects, or FAQ for the server they are assigned to.

Server Managers are dedicated & experienced staff members who have been promoted to a management role. It is their job to make sure sits are being taken properly, Staff are not abusing their given perms, and that bans are being placed correctly & the server is running smoothly. Server Managers have access to update bans and unban people where corrections are needed (aka a Moderator mistake). Server Managers can moderate the forums aside from reports and ban appeals. In addition, they have the responsibility of accepting, denying, and voting on staff applications. Server Managers should be contacted for any in-game staff related concerns. If you are having an issue with an individual staff member, please speak with a Server Manager or SAI privately about the situation and they will help resolve. Please contact Server Managers with any serious staff/server related issues or concerns.
 

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Senior Administrator

  • Max ban:

    • PoliceRP: 2 weeks

    • SantosRP: 10 weeks

    • PurgeRP: 4 weeks

    • SlaveRP: 10weeks

  • Can suspend: No

  • Can demote: No

  • Can unban: Yes

  • Can Train: Yes

A Senior Administrator assists with ban corrections, ban updates and helping to ensure standards are met within their server staff & assist the Server Managers. They also provide assistance to moderators/admins with training, guidance, and supervising when needed.

 

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Administrator

  • Max ban: 2 weeks

  • Can suspend: No

  • Can unban: No

  • Can Train: Yes

Admins are in-charge of maintaining the overall presence of the server, and making sure the rules are being followed. They help fellow Moderators fit into their new role by offering guidance and advice for moderating the server. Admins are seen to be role models and have access to many more commands and tools than lower ranks, the ability to remove props, etc. Admins can assist in most things that a Moderator cannot handle. Any Admins using No-Clip as a toy will be moved back down to Moderator. Admins are allowed to assist in Server-Wide Events.


 

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Senior Moderator

Senior Moderators are staff members who spend an ample amount of time as a Moderator. Learning new staffing techniques and advancing through the ranks. They are also meant to tutor and lead the other Moderators throughout their early time as staff. Typically throughout our servers, the Senior Moderators are trusted with more duties & commands with their rank. Senior Moderators are also primarily competing for Administrator slots.

  • Takes calls and answers questions for players

  • In charge of all the Moderators

  • Follow the orders of the staff above, they are there to help

  • Start to be the example for new staff members

  • Focus primarily on calls, but start to play with players more often

 

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Moderator

Moderators are the next step up from Trial Staff, however they are still learning the basics of the server and staff team. They are tasked with taking sits and calls throughout the server and are meant to prove themselves before becoming Senior Moderator.

  • Takes calls and answers questions for players

  • Follow the orders of the staff above, they are there to help

  • Basic supervisory of the player to ensure rules are being followed

 

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Trial Staff
Trial Staff is the beginning rank of the staff team, given to non-donators. However they are still learning the basics of the server and staff team. They are tasked with shadowing other staff members and learning techniques, procedures, and commands before spending the required time to reach Moderator.

  • Mostly dedicates themselves to only staff activities

  • Listens to staff above and hold what they say close

  • Should be extremely active

  • Asks for help and observes what other staff do

  • During trial week Trial Staff are constantly being observed and monitored and will be corrected on their mistakes

 

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Freelancer

Contact a CEO or Director for more information.

Freelancers are our professional & privately hired developers that cycle fresh new content into the servers. They also maintenance our servers and websites, and usually help around wherever they can.

 

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Staff Abuse Investigator

  • Jurisdiction: Community Manager and below.

  • Can Suspend: Yes

  • Can Demote: Yes

  • Can Unban: Yes

  • Can Train: Yes

SAI is a top management position and is specially selected by the Directors. Those in this rank work as a group of trusted advisors for Staff Procedures, punishments, and regulations. Responsibilities include, but are not limited to: administrating staff, forum moderation, ban requests, ban appeals, staff applications, abuse reports. These staff members regularly meet with each other to address server concerns, recent updates, rule changes, and more. This rank is NOT a part of the official COC and is a hand given rank decided by the Executives.

 

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High Staff Reserve

If you happen to have this rank, you should have been contacted already via forum messages.  If you did not receive one, message Sgt. Val or Dab on the forums.

High Staff Reserve is a rank for our beloved staff members that have helped Defcon greatly and have either abruptly or extensively gone inactive.

 


2. Advice to Future Applicants

  • It is highly advised and required that you have a positive reputation in the community!

  • You must know the staff, community, and server rules

  • Plagiarism will result in an instant denial and possibly blacklist from applying for staff.

  • Sorry, we will not accept your developer application.

 


3. The Basics

  • Staff are at all times expected to know and follow the rules above that of a normal user.

  • Act in a semi-professional manner. (Don't be a dick, but don't be a servant.).

  • Administrative powers are to be used only for administrative reasons.

  • Remember that you are not above the rules.

  • Treat every player as you would want to be treated.

  • Seek advice from peers and higher-ups if you question something. Never act on a whim!

  • Any Staff Members reported in-game for breaking a server rule should be handled by a Server Manager+. Senior Administrator may diffuse, but not punish.

  • *DISCLAIMER* Staff can be demoted for inactivity or becoming MIA. Direct server staff gone for 20+ days may be punished If you plan on being away, make a thread in the introduction/leaving section of the forums. Messaging Your Server Manager is also very helpful.

  • All Staff are required to be on TeamSpeak while they are on a Defcon Nations Server

  • Staff on staff arguments will not be tolerated and will result in a penalty.

  • Staff on staff bullying will not be tolerated. If a staff member witnesses staff on staff bullying they are to report the incident to a SAI.

  • Super Admins, Admins, Moderators, and Trial Staff are not allowed to use their commands on each other such as bring, goto, jail, kick, or ban unless it is relevant to an admin situation where those commands are necessary.

  • Staff are not allowed to take sits on situations that involve them. This goes hand in hand with not being biased.

  • Staff are never allowed to receive donations from players.

  • Staff are required to be professional at all times this includes no profanity when in sits, no mocking or bullying players, and no use of racism in sits or in times when you are required to act like a staff member.

  • Staff members may only use their powers when required to carry out their duties. A Staff member should never use their powers unless it is an admin situation. This includes nocliping, spectating, physgun abuse, and etc.

  • You are not allowed to request another staff member to look at you promotion application. This will lead to the application being denied and restricting you from posting another application for 2 weeks.

  • You cannot spectate another staff member unless it helps prove a staff member is abusing.

  • Staff are to work together and help each other improve.

  • Staff are always on-duty. Staff are required to take calls and deal with admin issues. Failure to follow this rules can lead to demotion.

  • Respect everyone, whether it's a player or a staff member. It is acceptable to joke but do not take it too far.

  • Staff members who have been given the ability to spawn weapons, may not spawn in multiple cars, entities in an RP situation, weapons in an RP situation, or sell/give weapons to other players. Violation of this rule will result in punishment.

  • Staff are not allowed to be biased. Treat everyone fairly and give everyone the respect they deserve.

  • Witness cannot be used in admin situations. It’s one player's word vs another’s. There needs to be proof that a player broke the rules before you may take action against the player.

  • Do not under any circumstance bring another staff member of the same rank and attempt to punish them.

  • Admins+ cannot train staff unless they are Staff Training Team.

  • Staff Complaints/Reports, Strikes & Warnings, and other procedures goes through SAI first.

 


4. Sit Guidelines

1. Be Respectful

  • Please be respectful to all Players & Staff Members alike in any OOC situations.

  • In-context RP is the only place where Disrespect is allowed.

  • In no circumstance should you ever scream or yell at someone during a sit.

  • Do not argue, flame, or rant with other staff members in-front of players. Handle it privately!

  • Be Professional - Every Staff Member represents Defcon Nations.

2. Stay Calm

  • The worst thing you could do in a sit, aside from being rude, is lose your temper.

  • Getting mad at a user in a sit never helps.

  • If a user is arguing repeatedly with you, or another player during a sit - remember to use your "mute" ability instead of screaming or yelling back.

  • Staff Sits are to be controlled by the Staff Member and should not be an open flame war for 2 players to argue. Be assertive if necessary - But be nice! No one likes an asshole.

3. Listen/Don't Interrupt

  • When a user is trying to tell their half of the story, don't interrupt them; everyone should have a chance to speak their half.

  • If they begin bad mouthing other users please do stop them, all it does is cause more drama which makes your job harder.

  • Remember respect goes both ways. Belittling or Antagonizing players will only cause further issues and will not be tolerated. Set an example as a Staff Member.

4. Banning

  • You may only ban on sight for DDoS Threats & Server Crash Attempts.

  • Jails should always be used instead of Bans for minor rule violations.

  • For any rule breaker, it is vital to hear their statement (this does include Mass RDMers) you know the rules, and guess what? Sometimes users don't!

  • If you are a new Staff Member, consult an Admin or higher before banning.

  • Do not include any quotes from them in your ban reason. Only list the rules broken as necessary.

5. Power

  • Yes you have cool powers, no you can't use them to RP.

  • Staff Commands should only be used to Moderate the Server.

  • No-Clip should only be used to handle sits & adminsitrate or assisting with Events.

 

 


5. Disciplinary Actions Guidelines

  • Warnings should be used if a player is new and genuinely unfamiliar with the rules

  • Jails are a standard punishment and can be issued if a player blatantly violates rules for the first time or exhibits negligent behavior

  • Bans are issued if warnings and jails are ineffective towards reforming a player

  • Minor Bans are between 2 to 8 hours. These include violations such as RDMs and false warranting.

  • Major Bans are between 12 hours to 3 days. These include violations such as scamming and multiple RDMs.

  • Severe Bans can range from 3 days to permanent. These include hacking, exploiting, or no intent to play our servers.

  • Please note, players with PO (previous offenses) can be given harsher punishments.

 

5A. Disciplinary Steps  This is an example for repeated Please note that depending on severity of the rule break or desired punishment, steps may be skipped.

  1. Warning

  2. Secondary Warning

  3. Jail

  4. Longer Jail + Warning of kick.

  5. Kick from server.

  6. Kick from server + Warning of ban.

  7. 30 minute ban

  8. 4 hour ban

  9. 8 hour ban

  10. 1 day ban - Ban is able to be appealed past this point.

  11. 2 day ban 

  12. 4 day ban

  13. 1 week ban

  14. 2 week ban

  15. 4 week ban

  16. 6 week ban

  17. 10 week ban

At this point the player could be permanently banned.

 


6. Staff Permissions

Below is a full list of every server's staff and their allowed permissions.

Use Commands as: !prefix, Commands with ‘<’ means the rank can only do it up to said time.

Each rank will have everything prior. If a higher rank has a permission extension it will be listed.

 

Some useful keybinds are:

bind "key" "ulx jail @ 120"

bind "key" "ulx unjail @"

bind "key" "say !adminmode"
 

Less Used Binds:

bind "key" "ulx adminroom"

bind "key" "ulx sitroom"

bind "key" "say !logs"

 

Command Explanation

Some commands have optional targeting available. An example of this would be: "!jail @ 120"

This would jail the player you are looking at for 120 seconds.

  • @ - Targets player infront of you
  • ^ - Targets yourself

 

!adminmode

Changes to staff on duty instantly (needed to use all the staff commands)

 

!menu

Opens a menu that lets you use commands instead of in chat

 

!logs

Opens server logs

 

!jail (name) (seconds)

Punishment, puts player in a cage for the amount of seconds you put

 

!unjail (name)

Unjails a player while jailed

 

!return (name)

Returns you or player to their last location before being teleported

 

!goto (name)

Teleports to that player

 

!bring (name)

Teleports that player to you

 

!warn

A menu that lets you set a warning on a player (3 warns = a kick)

 

!sit

Teleports to a room for taking sits

 

!adminroom

Teleports to an admin area for staff training and testing

 

!kick (name)    

Kicks that player from the server

 

!reports   

To check if there’s any report (staff sits)

 

!mute (name)

Refrains player from typing in chat

 

!spectate (name)

Spectates that player in a third person view

 

!freeze (name)

Makes that player unable to move and cannot die

 

!unfreeze (name)

Undoes !freeze reallowing that player to move and die

 

!gag (name)

Refrains players from speaking

 

!ban (Hours/Days)

Bans player from the server for that amount of time

 

!cloak (name)

Toggles the player to invisible

 

!uncloak (name)

Untoggles that player’s invisibility

 

!noclip

Toggles noclip, the ability to fly through walls and all around

 

!strip (name)

Removes all items that player is carrying

6A. PurgeRP Server Staff Commands

 

S. Manager

Senior Admin

Administrator

S. Moderator

Moderator

Trial Staff

!warndelete

!gimp

!csay

!cloak

!gag

!warn

!warnremove

!ungimp

!tsay

!uncloak

!mute

!jail < 120s

!adduser

!armor

!noclip

!tp

!ungag

!unjail

!removeuser

!hp

!unban

!defaultjob

!unmute

!kick

!adduserid

!blind

!veto

!ban <1w

!freeze

!goto

!removeuserID

!god

!vote

!banid <1w

!unfreeze

!bring

 

!ignite

!stopvote

!xban <1w

!ban <1d

!return

 

!maul

!ban <2w

 

!banid <1d

!send “p1” “p2”

 

!ragdoll

!banid <2w

 

!xban <1d

!sit

 

!slap

!xban <2w

 

!spectate

!adminroom

 

!slay

       
 

!sslay

       
 

!unblind

       
 

!unignite

       
 

!unigniteall

       
 

!unragdoll

       
 

!whip

       
 

!ban <4w

       
 

!banid <4w

       
 

!xban <4w

       


 

6B. PoliceRP Server Staff Commands

 

S. Manager

Senior Admin

Administrator

S. Moderator

Moderator

Trial Staff

!warndelete

!slap

!ban < 2w

!noclip

!ban < 3d

!jail  < 120s

!tsay

!blind/unblind

!send p1>p2

 

!freeze

!jailtp < 120s

!csay

!god/ungod

!tp

 

!mute/unmute

!warn

!adduser

 

!cloak

 

!gag/ungag

!kick

!removeuser

 

!strip

   

!bring

!ban - perm

 

!jail

   

!goto

!banid

 

!jailtp

   

!return

   

!spectate

   

!adminroom

   

!unban

   

!sit

         

!adminmode


 

6C. SantosRP Server Staff Commands

 

S. Manager

Senior Admin

Administrator

Moderator

!ban - perm

!ban < 10w

!ban < 1w

!ban < 1d

!tsay

!noclip

!tp

!kick

!adduser

!cloak

!freeze

!gag/ungag

!adduserid

!unban

!banid

!mute/unmute

!removeuser

 

!send

!return

!removeuserid

   

!bring

!spectate

     

!stopvote

     

!vote

     

!veto

     
       
       
       
       

 

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